some strategies to remember
the last time i posted the blog i had decided to take up this activity as religiously as writing down a diary of mine.. but then here i am after almost a month realizing i have done nothing more than lip service to that aspiration of mine.. well to do some justice to the idea i am posting some stratgeies that i arrived upon for my previous project to gift them before i leave the project..so here they go .. i hope this comes to some benefit sometime when i turn back the pages..
Some best practice shared:
Weekly KT session where each person takes up one functionality and explains to rest of team. The same should be documented so that they can be used as a training material for new entrants.
This should be followed by session where code walkthrough of the same modules are done
Business knowledge sharing session done by each application owner, done once a week would help all teams in support to develop overall knowledge of GE Energy business which would help them enhance their support activities. This would also help in planning backups for people from members in other teams
Half an hour should be spent daily for a team meeting where following activities are covered:
Set goals for the coming week
Each team member’s activities are tracked and progress appraised.
Ensure all activities are on schedule.
Brainstorming for arriving upon optimal solution for major issues.
Such meetings would bridge communication gaps the team, keep the team focused, improve productivity, give better vision of goals and pitfalls, and identify areas of improvement.
POBs, Appreciation awards, Visa processing, and similar attempts to improve the morale of the team members are essential to keep them in top of spirits.
A meeting of all Bucket in RTS can be conducted each moth or once in a quarter where appreciation awards can be awarded. This would go a long way in improving the enthusiasm among teams. This would as well reduce communication gaps among support teams thus improving and enhancing support activities where dependency on other teams exist.
Rotation of associates between activities (such as development and support) would remove the monotony, improve associate skillets, and increase energy levels of associates.
Reporting managers should regularly discuss with associates regarding their career aspirations and any other concerns they have and ensure all concerns are addressed and redressed so that all associates feel a sense of being cared and in turn develop a sense of belonging. Never ever make a promise which cannot be fulfilled and if one is made, ensure its take care of. Such a healthy feeling would help us get new aspirants with good skill sets.
Regular training sessions should be planned from within the bucket and with external faculty to enhance the skill sets of associates. This would help them in turn their career growth.
For applications in RTS whose development teams are in Satyam, frequent interaction between support team and development team would help evolve a symbiotic environment.
posted by Mahesh Vijayamohanan @ 9:21 PM
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